Introduction

This Terms & Conditions (“Terms”, “T&Cs”, “Agreement”) document governs the use of the online casino and gaming services provided under the brand name Mostbet (“Mostbet”, “we”, “us”, “our”). By accessing, registering, or using any part of the Mostbet website, mobile applications, or related platforms (collectively, the “Platform”), you, as a player or visitor (“you”, “your”, “User”), agree to be legally bound by these Terms. This Agreement is intended to ensure a transparent, fair, and legally compliant framework for online casino, Slots, and other gaming services available through Mostbet. In addition to this document, you should also review any other policies referenced here, such as our Privacy Policy, Responsible Gambling Policy, Bonus Rules, and AML/KYC procedures, which together form part of the overall contractual relationship between you and Mostbet. If you do not agree with any provision of these Terms, you must immediately cease using the Platform and refrain from creating or maintaining an account.

Mostbet is committed to offering a safe, responsible, and compliant environment for entertainment purposes only. All games, including casino games and Slots, are intended solely for adult users aged 18 or over, or the higher legal age required in your jurisdiction. We strictly prohibit minors from accessing or using any of our real-money gaming services, and we employ verification procedures designed to prevent underage participation. These Terms also describe your obligations to ensure that your use of the Platform is legal in your country of residence, and that you act in accordance with applicable laws regarding online gambling, currency control, and taxation. By continuing to use the Platform, you confirm that you have read these Terms carefully, understand their content, and accept that they may be updated from time to time, with continued use constituting acceptance of any changes.

Acceptance of Terms

By creating an account, making a deposit, placing a bet, or otherwise using the services provided by Mostbet, you confirm that you have carefully read, understood, and accepted these Terms & Conditions in their entirety. Your acceptance is deemed to occur at the moment you tick a checkbox indicating agreement, click a button labeled with similar wording, or continue accessing the Platform after being presented with these Terms. You acknowledge that this Agreement is a legally binding contract between you and Mostbet, and that any violation of the Terms may result in sanctions, including but not limited to account suspension, closure, and forfeiture of funds in accordance with applicable law and these Terms. You also agree that you will not use the Platform for any purposes that are unlawful, fraudulent, or prohibited by these Terms, and that you will comply with all rules, procedures, and technical requirements we may implement for the proper functioning and security of the Platform.

Mostbet reserves the right to amend, modify, or update these Terms at any time, to reflect changes in regulatory requirements, technical improvements, new products or services, or internal policies related to responsible gambling and risk management. Whenever material changes are made, we will endeavor to notify you through suitable means, such as on-site notifications, email, or messages within your account. However, it is ultimately your responsibility to regularly review the Terms to stay informed about the current rules governing your use of the Platform. If you do not agree with any updated provision, you must stop using the Platform and request account closure if you have an active account. Your continued access or use of the Platform following any change to the Terms constitutes your explicit acceptance of the revised Agreement.

Eligibility & Age Restriction (18+ only)

Access to and use of the Mostbet real-money gaming services is strictly limited to individuals who are at least eighteen (18) years old, or who have reached the higher legal age of majority required for participation in online gambling under the laws applicable in their country or territory of residence. By registering an account and using the Platform, you represent and warrant that you meet this age requirement and that you have the legal capacity to enter into binding contracts. We take underage gambling very seriously and implement verification measures designed to detect and prevent minors from using our services. If we have reasonable grounds to suspect that you are underage or that your account is being used on behalf of a minor, we may demand immediate age verification, suspend the account, and, where verification fails, permanently close the account and forfeit any winnings in accordance with applicable legal obligations.

You are solely responsible for ensuring that your use of the Platform is lawful in the jurisdiction where you reside or from which you access our services. Online casino and Slots gaming may be restricted or prohibited in some countries or regions, and Mostbet does not provide legal advice regarding such regulations. By accepting these Terms, you confirm that you are not located in a jurisdiction where online gambling is illegal or where Mostbet does not offer its services. You also agree that you will not circumvent any geographic restrictions by using VPNs, proxies, or other technologies to disguise your location. Access to the Platform from restricted jurisdictions or by individuals under 18 may lead to account termination, confiscation of funds where required by law, and reporting to the relevant authorities.

Mostbet emphasizes the significant risks that gambling poses to young people and minors, including the potential for addiction, financial harm, and negative impact on personal development. Parents and guardians are strongly encouraged to use technical controls, such as parental control tools and device-level restrictions, to prevent minors from accessing gambling-related content. If you become aware that a minor has gained access to the Platform or has created an account, you must inform our support team immediately so that we can take prompt remedial action. All promotional, marketing, and product communications from Mostbet are intended strictly for adult audiences, and under no circumstances should they be shared with or targeted at individuals under the legal gambling age.

Account Registration

To participate in real-money casino games, Slots, or other betting services on Mostbet, you must first complete the account registration process and obtain a personal player account (“Account”). Account registration requires you to provide truthful, accurate, and complete information, including but not limited to your full name, date of birth, country of residence, address, email, and mobile phone number. You may also be required to choose a secure password and, where applicable, set up additional authentication factors to enhance the security of your Account. By submitting registration details, you confirm that all information provided is correct and that you will promptly update any changes, such as address or contact details, in order to keep your Account information current and accurate at all times. Mostbet reserves the right to request evidence supporting any information supplied by you and to suspend or terminate any Account with incomplete, inconsistent, or false information.

Each User is entitled to maintain only one personal Account on the Platform. The creation or maintenance of multiple Accounts by the same individual, whether directly or indirectly, is strictly prohibited and may be treated as a form of fraud or bonus abuse. You may not open an Account on behalf of another person, transfer your Account to any third party, or allow any other individual to use your credentials to access the Platform. You are fully responsible for maintaining the confidentiality of your login details and for any activity conducted under your Account, regardless of whether such activity is authorized by you. If you suspect that your Account has been compromised, or that any unauthorized use has occurred, you must immediately change your password and contact our support team to secure your Account.

Depending on regulatory requirements and our internal risk management policies, we may require you to undergo Know Your Customer (KYC) verification at any time, including but not limited to before your first withdrawal, in case of suspicious activity, or when your deposits or withdrawals exceed certain thresholds. KYC verification may involve providing copies of valid identity documents (such as passport, ID card, or driver’s license), proof of address (such as a utility bill or bank statement), and, where applicable, additional information on the source of funds or wealth. Failure to complete the verification process to our satisfaction within the specified timeframe may result in suspension or closure of your Account, as well as retention or return of funds in accordance with legal obligations and these Terms. By registering an Account, you expressly authorize Mostbet to perform identity, credit, and other verification checks with third-party providers as necessary to comply with anti-money laundering and counter-terrorist financing regulations.

Deposits & Withdrawals

To participate in real-money gaming at Mostbet, you must deposit funds into your Account using one of the available payment methods supported on the Platform. All deposited funds must originate from payment instruments held in your own name, and third-party deposits are prohibited. By making a deposit, you confirm that you are the legitimate holder of the payment method used, that you are authorized to use it for online gambling transactions, and that the funds do not derive from any illegal or prohibited activity. Mostbet reserves the right to refuse or limit deposits where we suspect fraud, money laundering, or breach of these Terms, and to report suspicious transactions to the relevant authorities. Deposits are generally processed within the timeframes specified in the Payment Methods Table below, although actual times may vary depending on the provider and external circumstances beyond our control.

Withdrawals of funds are subject to our internal security, risk management, and AML/KYC procedures. Before processing your first withdrawal, and at any later point, we may require you to complete full identity verification and provide supporting documents as described in the KYC section. As a general rule, withdrawals should, where possible, be made using the same payment method used for deposits, in order to comply with regulatory requirements and anti-money laundering standards. We may also impose minimum and maximum withdrawal limits per transaction, per day, per week, or per month. Please note that while Mostbet aims to process withdrawals within the indicative timeframes provided below, actual receipt times may depend on the payment provider, banking intermediaries, and any additional checks necessary for your security and regulatory compliance.

Some payment methods or currencies may not be available in your country of residence. You acknowledge that currency conversion may be carried out by your payment provider at the applicable exchange rate and may be subject to additional fees determined solely by that provider. Mostbet does not offer interest on Account balances and is not responsible for any lost interest or opportunity cost associated with holding funds on the Platform. If you initiate a chargeback, reversal, or dispute of a payment without legitimate basis, we reserve the right to suspend or close your Account, recover any bonuses or winnings associated with the disputed transaction, and take any necessary legal measures to recover outstanding amounts. Deposits and withdrawals are further governed by applicable AML, CFT, and financial regulations in the relevant jurisdictions.

Payment Methods Table

The following table provides an illustrative overview of typical payment methods that may be supported by Mostbet. Actual availability, limits, currencies, and fees depend on your country, currency, and current technical integrations. The table is for informational purposes only and does not constitute a guarantee that any specific method will be available to you.

You should always check the cashier section of your Account for the current and precise information on supported methods, transaction limits, and applicable fees. Mostbet reserves the right to add, modify, or remove payment methods at any time without prior notice, as well as to reject any transaction for technical, security, or legal reasons. If a deposit is not credited to your Account within a reasonable timeframe, you must contact customer support and provide proof of payment so that we can assist you in resolving the issue.

Bonuses & Promotions

Mostbet may, from time to time, offer various bonuses and promotions to new and existing players, including but not limited to welcome bonuses, free spins on Slots, reload offers, cashback, tournaments, and loyalty rewards. All such bonuses and promotions are subject to specific terms and conditions, including wagering requirements, time limits, game restrictions, maximum winnings caps, and other rules that will be clearly communicated on the relevant promotional pages. By claiming or participating in any bonus or promotion, you agree to the applicable bonus rules in addition to these general Terms & Conditions. It is your responsibility to read and understand all bonus conditions before accepting a promotion, as failure to comply may result in the forfeiture of bonus funds and any associated winnings.

Mostbet expressly prohibits bonus abuse and fraudulent activity, such as creating multiple accounts to claim the same offer repeatedly, colluding with other players to exploit bonuses, using low-risk betting strategies solely to clear wagering requirements, or engaging in any form of manipulation designed to gain unfair advantage. We reserve the right to withhold, cancel, or revoke any bonus, free spin, or promotional benefit in cases where we reasonably suspect abuse, breach of these Terms, or non-compliance with promotional rules. In such cases, we may also block Accounts, confiscate funds obtained unfairly, and take any necessary legal steps in accordance with applicable law and these Terms.

Many bonuses are credited to a separate bonus balance and are subject to wagering (playthrough) requirements, which must be met before funds can be transferred to your real-money balance or withdrawn. For example, a deposit bonus may require you to wager the bonus amount, or the combined deposit and bonus amount, a certain number of times within a specified number of days. If the wagering requirement is not fulfilled within the deadline, the bonus and related winnings may be cancelled. Certain games, such as specific Slots or table games, may contribute differently toward wagering requirements, and some games may be entirely excluded, as detailed in the bonus terms. You must regularly review your bonus status and progress through the relevant section of your account (e.g., “My Account → Bonuses”) or as otherwise indicated on the Platform.

Bonus offers may be targeted at specific segments of players or specific regions, and Mostbet reserves the right to offer or withhold promotions in its sole discretion. Some offers are available only once per person, household, IP address, email, phone number, payment method, or device. We may require additional verification or restrict eligibility if we detect patterns indicative of abuse, including repeated sign-ups from the same location or device. If a promotion is cancelled or deemed abusive, we are not obliged to compensate you, except as required by applicable law. In case of any discrepancy between these Terms and the individual promotion rules, the latter shall prevail to the extent of the inconsistency.

Game Rules

All games offered on the Mostbet Platform, including but not limited to casino games, Slots, live dealer tables, instant games, and other interactive products, are governed by their respective rules as displayed within the game client or in accompanying documentation. By participating in any game, you acknowledge that you have read and understood the specific rules, including information on payouts, bet limits, winning combinations, special features, and any additional game-specific conditions. Different games may have different minimum and maximum bets, return-to-player (RTP) percentages, and volatility profiles, which are usually provided by the game supplier and may be displayed in the game information section. You must ensure that you understand how a game operates before placing real-money bets, and you should refrain from participating if you are uncertain about its mechanics or rules.

Game outcomes are determined by the underlying random number generator (RNG) or, in the case of live dealer games, the actions of human dealers and physical game elements such as cards, wheels, or dice, all governed by strict procedures designed to ensure fairness. Once a bet is placed and accepted by the system, it cannot generally be cancelled or modified. Any winnings are credited to your Account balance automatically in accordance with the game’s paytable and rules. In the rare event of a technical error, malfunction, or disruption affecting the outcome of a game, the affected round may be voided and stakes refunded, or the result may be adjusted based on verified game logs, in line with regulatory and contractual requirements.

You must not attempt to influence, manipulate, or interfere with the normal operation of any game or of the Platform’s systems. This includes, without limitation, the use of bots, scripts, artificial intelligence, or any form of automated gameplay, as well as collusion with other players in games where such behavior could provide an unfair advantage. Any suspicion of cheating, exploitation of bugs, or violation of game rules may lead to immediate account suspension, investigation, and possible confiscation of funds, as further detailed in the Prohibited Activities section. Mostbet reserves the right to withdraw or modify any game at any time, to change game suppliers, and to temporarily suspend certain games for maintenance or regulatory reasons without prior notice.

Fair Play & RNG

Mostbet is committed to ensuring that all electronic games, including casino games and Slots, operate fairly and unpredictably. The outcomes of such games are determined by a certified random number generator (RNG) provided by reputable software providers, which are regularly tested by independent laboratories or auditors under applicable regulations. These tests are designed to confirm that the RNG produces random and unbiased results, that no patterns or predictability occur, and that the published return-to-player (RTP) percentages are accurate within accepted statistical margins. You understand and accept that winning or losing outcomes are purely a matter of chance within the permitted mathematical and statistical frameworks, and that no strategy, system, or behavior can guarantee consistent winnings.

Fair play extends beyond the technical functions of the games to encompass your behavior and the behavior of other players on the Platform. You must not engage in collusion, cheating, or any scheme intended to manipulate the outcome of a game, gain information that is not normally available to players, or otherwise breach the integrity of the gaming environment. Any attempt to exploit software vulnerabilities, network delays, or game design features not intended by Mostbet or its providers constitutes a serious breach of these Terms. In such circumstances, we may void affected bets, confiscate winnings, and take additional measures, including account closure and reporting to relevant authorities.

You acknowledge that, although we strive for high availability and stable performance, no technology is completely immune to malfunctions or disruptions. In the event of a technical or system error affecting the RNG, game logic, or payout mechanism, all affected bets and games may be deemed void, and any disputed outcomes will be resolved by reference to detailed game logs, system records, and, where applicable, third-party certifications. Mostbet’s decision in such matters will be final, subject to your right to escalate a complaint in accordance with the Complaints & Dispute Resolution section. You further agree that you will not benefit unfairly from any obvious or known error, glitch, or malfunction, and that you will notify us without delay if you become aware of such issues while using the Platform.

Responsible Gambling

Mostbet strongly supports responsible gambling and seeks to provide a safe and controlled environment in which users can enjoy casino games and Slots purely as a form of entertainment. Gambling should never be perceived as a source of income, a solution to financial difficulties, or an investment strategy. We encourage you to set personal limits, monitor your behavior, and remain aware of the time and money you spend on gambling activities. Our Responsible Gambling framework includes a range of tools, policies, and educational materials designed to help you maintain control, recognize early warning signs of problem gambling, and access help when needed. By using the Platform, you acknowledge that you are responsible for managing your own gambling and for seeking assistance if you believe that your gaming behavior is becoming problematic.

We provide various tools that enable you to regulate and, if necessary, restrict your access to our services. These may include deposit limits, loss limits, wagering limits, session reminders, time-out (cooling-off) periods, and self-exclusion options. Each tool has specific functionality and rules, which are summarized in the table below and explained further in the relevant sections of your account settings or the Responsible Gambling page. Once applied, certain restrictions, such as self-exclusion for a defined period, cannot be reversed until the set period expires, in order to preserve the protective intent of the measure. You are encouraged to use one or more of these tools proactively if you feel that your gambling might exceed your budget or your ability to control it.

Mostbet also makes available information and links to independent support organizations that specialize in helping individuals affected by gambling-related harm. These may include international or local organizations such as GamCare, Gambling Therapy, Gamblers Anonymous, or similar bodies in your region. Through their services, you can access counseling, self-help materials, peer support groups, and practical guidance on how to reduce or stop gambling and manage related financial or emotional issues. We recommend that you seek such support at an early stage if you notice any worrying signs, such as gambling with money you cannot afford to lose, chasing losses, lying about gambling, or neglecting work, family, or personal responsibilities.

We strictly prohibit underage gambling and actively work to prevent minors from accessing our services. As part of this commitment, we may carry out identity and age verification checks and take strong measures, including account closure and reporting, when underage gambling is detected. Parents and guardians are urged to use parental control software, secure login credentials, and monitor the use of devices that may access Mostbet. If you are concerned that a minor may have access to your Account or to any gambling services, you must inform our support team immediately so that appropriate measures can be taken.

Tools & Features (table)

The table below summarizes the main responsible gambling tools and features that may be available on the Platform. Availability can vary by jurisdiction and regulatory requirement.

Support Resources

In addition to the technical tools described above, Mostbet strives to provide information and guidance on recognizing and addressing problem gambling. Our Responsible Gambling page includes educational content on how gambling works, the nature of randomness, the concept of RTP, and common myths that can lead to unrealistic expectations. You are encouraged to periodically review this information, particularly if you are new to online casino or Slots gaming or if you have previously experienced gambling-related difficulties. We also provide tips on budgeting, such as setting a fixed gambling budget that you can afford to lose, avoiding borrowing money to gamble, and never using funds intended for essential expenses such as rent, bills, or family needs.

If you feel that your gambling is no longer under control, you should immediately consider using our self-exclusion or cooling-off features and contacting recognized support organizations. While we cannot offer professional counseling ourselves, we can signpost you to services such as GamCare, Gambling Therapy, Gamblers Anonymous, or other qualified local bodies where you can receive confidential and specialized assistance. These organizations typically provide helplines, online chat, group meetings, and self-help resources that can help you understand your behavior, develop coping strategies, and work towards recovery. You should also consider informing trusted family members or friends and seeking financial or legal advice if your gambling has led to debts or other obligations.

Mostbet’s customer support team is trained to recognize potential signs of problem gambling and to direct users to appropriate resources where needed. If our monitoring systems indicate patterns associated with problematic behavior, such as unusually high play intensity, frequent deposits, or repeated attempts to override self-imposed limits, we may contact you to discuss your activity and propose additional responsible gambling measures. In some cases, we may impose restrictions on your Account, such as setting mandatory limits or initiating a temporary block, in order to protect you from further harm, even if such measures are not requested by you. By using the Platform, you consent to such interventions where we deem them necessary to fulfill our responsible gambling obligations.

Prohibited Activities

When using the Mostbet Platform, you must not engage in any activity that is illegal, fraudulent, abusive, or otherwise contrary to these Terms & Conditions. Prohibited activities include, but are not limited to, opening multiple Accounts; using false, stolen, or forged identity documents; attempting to launder money or process funds obtained from criminal or unlawful sources; and initiating unjustified chargebacks or payment disputes. You are likewise prohibited from using bots, scripts, or any form of automated or assisted gameplay designed to give you an unfair advantage or to circumvent game rules, bonus terms, or security mechanisms. Collusion with other players in ways that exploit game dynamics or table limits, as well as the sharing of confidential information related to other users or game systems, is strictly forbidden.

You must not use VPNs, proxy servers, or similar technologies to disguise your true location, to access the Platform from restricted jurisdictions, or to bypass regional limitations or regulatory controls. Any attempt to exploit bugs, software errors, or incomplete features for personal gain constitutes a serious breach of these Terms. If you notice any malfunction or anomaly, you are obligated to promptly inform Mostbet’s support rather than attempting to take advantage of it. Harassment, abusive language, threats, or any offensive behavior towards our staff, service providers, or other users is also strictly prohibited and may result in immediate account closure and, if necessary, referral to law enforcement.

Mostbet reserves the right to investigate any suspected breach of these Terms, including the use of internal and external monitoring tools and cooperation with payment providers, game studios, and regulatory bodies. If we find evidence or have strong reasons to believe that you have engaged in any prohibited activity, we may take various actions, including temporarily or permanently suspending your Account, cancelling pending bets, confiscating winnings generated from prohibited conduct, and blocking access to the Platform. We may also freeze funds while an investigation is carried out and, where required by law or regulatory authorities, transfer such funds or information to the relevant bodies. The decision regarding the outcome of such investigations will be made by Mostbet in its discretion, taking into account all available evidence.

Restricted Countries (table)

Mostbet’s services may not be offered or may be strictly limited in certain countries or territories due to legal, regulatory, or commercial reasons. It is your responsibility to ensure that you are not located in a restricted jurisdiction and that you have the legal right to use online casino and gambling services before opening an Account or placing any bets. The table below provides a non-exhaustive, illustrative list of typical categories of restricted or limited-access jurisdictions. Please note that this list may change at any time, and that additional local rules may apply.

Mostbet may use geolocation technologies and IP checks to determine your access rights and to prevent connections from restricted jurisdictions. However, these technologies are not infallible, and you remain ultimately responsible for complying with your local laws. If we determine that you are or were accessing the Platform from a restricted jurisdiction, we may suspend or close your Account, cancel bets, and handle deposited or winning funds in accordance with applicable legal and regulatory requirements. If you are uncertain about the legality of online gambling in your location, you should seek independent legal advice before registering or placing any bets.

Privacy & Data Protection

Mostbet is committed to protecting your personal data and handling it in accordance with applicable data protection laws and our Privacy Policy. By using the Platform and accepting these Terms, you consent to the collection, processing, storage, and use of your personal information as described in our Privacy Policy, including information provided during registration, KYC verification, transactions, and your interactions with the Platform. We collect such data for legitimate purposes, including account management, transaction processing, responsible gambling monitoring, anti-fraud and AML checks, customer support, marketing communications where permitted, and compliance with legal obligations. Personal data is processed using appropriate technical and organizational security measures to safeguard it from unauthorized access, alteration, disclosure, or destruction.

We may share your personal data with carefully selected third parties where necessary for the provision of our services and in compliance with data protection regulations. Such third parties may include payment processors, identity verification and KYC providers, risk and AML services, analytics platforms, IT and hosting providers, and competent authorities or regulators, where disclosure is required by law. Some of these recipients may be located in jurisdictions outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction. In such cases, we will take appropriate measures to ensure that your data is adequately protected, such as using contractual safeguards or relying on lawful transfer mechanisms.

You have certain rights regarding your personal data, which may include the right to access, correct, or update your information; the right to request deletion or restriction of processing; the right to object to certain types of processing; the right to data portability; and the right to withdraw consent for processing where consent is the legal basis. To exercise these rights, you should contact us through the channels indicated in our Privacy Policy or the support section of the Platform. We may require proof of identity to process your request, and there may be legal or regulatory reasons why we cannot fully comply with certain requests, in which case we will explain the reasons and any available alternatives.

Cookies and similar technologies may be used on the Platform to improve user experience, personalize content, analyze traffic, and support security and marketing activities. By using the Platform, you consent to the use of cookies in accordance with our Cookie Policy and the settings available in your browser or device. If you choose to disable certain types of cookies, some features of the Platform may not function properly or may be unavailable. For more detailed information about our data practices, retention periods, and your rights, you should consult the dedicated Privacy Policy, which forms an integral part of this Agreement.

Account Suspension & Termination

Mostbet reserves the right to suspend or terminate your Account at any time and for any justified reason, including but not limited to suspected violation of these Terms, evidence of fraud or money laundering, failure to complete KYC procedures, abusive behavior towards staff or other players, or use of the Platform from restricted jurisdictions. Suspension may be temporary while we conduct an investigation or request additional information, such as identity documents or explanations regarding specific transactions. During suspension, you may be prevented from depositing, withdrawing, or placing bets, and we may freeze the funds in your Account until the investigation is concluded. If, after review, we determine that no breach has occurred, we will restore full functionality to your Account as soon as reasonably possible.

If a serious breach of these Terms is confirmed, or if there is an ongoing legal obligation or regulatory directive, we may proceed to permanently close your Account. In such cases, we will notify you, where permitted, of the closure and the reasons for our decision, subject to any limitations imposed by law or security considerations. Funds in your Account at the time of closure will be handled in accordance with the nature of the breach, applicable law, and our regulatory obligations. For example, we may be required to return remaining legitimate balances to you, confiscate funds obtained through prohibited activities, or transfer funds or information to competent authorities where money laundering or other criminal conduct is suspected.

You have the right to close your Account at any time by contacting customer support or using any available self-service options on the Platform. Before requesting closure, you should withdraw any remaining funds that are not subject to ongoing investigations, bonus wagering requirements, or legal holds. Account closure at your request does not relieve you of any obligations or liabilities incurred prior to the closure date, including outstanding disputes, chargebacks, or debts. If you choose to re-open an Account in the future, subject to our approval, you may be required to complete updated KYC and agree to the current version of the Terms, and previously applied self-exclusion or responsible gambling measures may be taken into account.

Limitation of Liability

While Mostbet endeavors to provide a safe, secure, and reliable Platform, our services are provided on an “as is” and “as available” basis, without any express or implied warranties, representations, or guarantees. To the maximum extent permitted by applicable law, we disclaim all warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses, or that defects will always be corrected promptly. You acknowledge that use of the Platform and participation in games involve risk, including the risk of losing money, and that you assume full responsibility for your decisions and actions.

Mostbet shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or in connection with your use of the Platform, even if we have been advised of the possibility of such damages. This includes, without limitation, loss of profits, loss of data, loss of business opportunities, or reputational harm. Our total aggregate liability to you for any claim, whether arising in contract, tort (including negligence), or otherwise, shall be limited, to the extent permitted by law, to the lesser of (a) the amount of your net deposits on the Platform during the thirty (30) days preceding the event giving rise to the claim, or (b) the amount actually in dispute and directly attributable to our fault.

We are not responsible for any failures, delays, or interruptions in the operation of the Platform caused by circumstances beyond our reasonable control, such as power outages, internet service disruptions, denial-of-service attacks, hardware or software failures of third-party providers, natural disasters, pandemics, acts of war, or governmental restrictions. We are likewise not responsible for any damage or loss you may suffer as a result of your own equipment malfunction, software incompatibility, or misuse of the Platform. You are responsible for ensuring that your device, internet connection, and security settings are suitable for accessing our services and that you take appropriate measures to protect against malware and unauthorized access.

Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law, such as liability for death or personal injury caused by our negligence or fraudulent misrepresentation. If applicable law in your jurisdiction does not allow certain limitations or exclusions, those provisions shall apply only to the extent permitted and shall not affect the remaining Terms. Your statutory rights, if any, remain unaffected by these limitations, except as lawfully modified by this Agreement.

Complaints & Dispute Resolution

Mostbet aims to provide high-quality services and to handle any issues or misunderstandings in a fair and efficient manner. If you have a complaint regarding any aspect of the Platform, such as account management, transactions, bonuses, or specific game outcomes, you should first contact our customer support team through the official channels indicated on the website or in the app. When submitting a complaint, you must provide clear and complete information, including your Account details, a detailed description of the issue, relevant dates and times, and any supporting evidence such as screenshots or transaction references. We will acknowledge receipt of your complaint and endeavor to provide an initial response within a reasonable timeframe.

We will investigate your complaint in good faith and aim to resolve it as quickly as reasonably possible, taking into account the complexity of the matter and the need to consult relevant records, game logs, and third-party providers where necessary. During the investigation, we may request additional information from you, and you must cooperate by providing such information in a timely and accurate manner. Our decision will be communicated to you along with a summary of our findings and any corrective actions, such as bet adjustment, refund, or clarification of game rules, where appropriate. If you are not satisfied with our internal resolution, you may have the right to escalate the dispute to an independent alternative dispute resolution (ADR) body or the competent regulatory authority, where such mechanisms are available under applicable law.

You must submit complaints as soon as reasonably possible after becoming aware of the issue, and in any event within any time limits specified by us or by applicable regulations. Complaints submitted after a long delay may be more difficult to investigate, and we cannot guarantee that complete records or logs will still be available. Any legal claims or proceedings arising out of or related to your use of the Platform must be brought within the period prescribed by the governing law, failing which they may be time-barred. This Complaints & Dispute Resolution procedure is without prejudice to any rights you may have under mandatory consumer protection laws in your country of residence.

Governing Law

These Terms & Conditions, as well as any disputes or claims arising out of or in connection with your use of the Mostbet Platform, shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation or licensing of the entity operating the Mostbet brand, without regard to conflict of law principles. By accepting these Terms, you acknowledge and agree that any legal action or proceeding relating to this Agreement, your Account, or your use of the Platform shall be brought before the competent courts of that jurisdiction, unless mandatory law in your country of residence requires otherwise. You waive any objection based on lack of jurisdiction, improper venue, or forum non conveniens in connection with such proceedings, to the extent permitted by applicable law.

Nothing in this Governing Law clause shall deprive you of the protection afforded to you by the mandatory provisions of the law of the country in which you have your habitual residence, where such provisions cannot be derogated from by agreement. If you qualify as a consumer under such laws, you may have the right to bring claims in your local courts, and those courts may apply their own consumer protection rules in addition to or instead of certain aspects of these Terms. In the event of any discrepancy between the laws of the governing jurisdiction and mandatory provisions of your local law, the provisions that are more protective of your consumer rights shall prevail.

Final Provisions

This Agreement constitutes the entire understanding between you and Mostbet regarding your use of the Platform and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written, relating to the same subject matter. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed severed to the extent necessary, and the remaining provisions shall continue in full force and effect. Our failure or delay in enforcing any right or provision under these Terms shall not be construed as a waiver of such right or provision, and any waiver must be in writing and signed by an authorized representative of Mostbet.

You may not assign, transfer, or delegate any of your rights or obligations under this Agreement without our prior written consent. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to an affiliated entity or a third party in connection with a merger, acquisition, corporate reorganization, or the sale of all or substantially all of our assets, provided that such transfer does not adversely affect your statutory rights. Any such assignment shall be notified to you through the Platform or by other appropriate means.

By continuing to use the Platform, you confirm that you have read, understood, and agreed to these Terms & Conditions, including our policies on responsible gambling, privacy, and AML/KYC compliance. If you have any doubts or questions about your rights and obligations under this Agreement, you should seek independent legal advice before proceeding. For further information or for access to our main site and promotional offers, you may visit Mostbet or review current campaigns via Mostbet Bonuses, where available in your jurisdiction.

This document is updated periodically to reflect regulatory changes, product developments, and improvements in our responsible gambling and security frameworks. You are advised to revisit this page regularly to ensure that you remain informed of the current conditions governing your use of the Mostbet Platform.